Recently, there has been quite a bit of chatter on the news media outlets about a very large online retailer and continued problematic "product reviews" and method of obtaining product reviews.
We felt it is necessary for us to address how we handle reviews.
At Cigar Manor, we can proudly say, that every product review is personally written by a customer of ours who has purchased that specific product from us. All reviews are posted on our site, 99.9% are great (thank you!) and a few, well, so.. so..
The bottom line is, if we start off "blowing smoke" (no pun intended!), it's just not the right way to begin our relationship. Without our customers, we are nothing, and we know this.
All in all, we are proud to know we are doing things right and will continue to keep you, our customers, happy with not only our service; but offer you great products at great prices.
We appreciate your continued loyalty and hope to see you soon.
P.S. - If you are curious how we manage our reviews, we use a software called Yotpo; which independently schedules to send an email to our customers a few weeks following their purchase. Yotpo, then confirms that the reviews are REAL, from REAL CUSTOMERS. You can read more about Yotpo and how it works here.